Damaged, Incorrect or Missing Orders
Please contact Customer Support if your package or product arrives damaged, if you receive an incorrect product, or if an item is missing from your order. Keep your Order ID or order reference available so our team can identify the order.
Customer Support may need photographs or video showing the condition of the package, the product received, and the issue being reported. Evidence can be sent through WhatsApp; no website upload is required.
How to Request Support
Open the official WhatsApp Customer Support channel, provide your Order ID or order reference, briefly explain the issue, and attach relevant photographs or video. Please do not send payment credentials or other unnecessary sensitive information.
If the concern involves a product that has already been opened, please still contact Customer Support. The case will be considered based on the order circumstances and the evidence provided.
Review Process
Each request is reviewed manually by the BYON Peptides team. We may ask for clarification or additional information before reaching a decision. A request may be approved or declined depending on the order circumstances, product condition, supporting evidence, payment status, and applicable requirements.
Submitting a request does not create automatic approval, an automatic refund, or an automatic payment reversal. Customer Support will confirm the review outcome using the available contact details.
Replacements & Refunds
When a request is approved, the appropriate resolution may be a replacement or a refund, depending on the condition of the order and the circumstances reviewed by Customer Support.
An approved refund is processed according to the payment method and procedure applicable to the order. Processing availability and timing may also depend on the relevant payment provider or financial institution.
Contact Customer Support
Continue to BYON Peptides' official WhatsApp support channel to submit your request.