Information we collect
Depending on how you use the website, we may collect your name, email address, telephone number, delivery address, city, province, postal code, order details, selected products, payment and order status, support messages, and newsletter subscription status.
The website may also process basic technical data such as IP address, browser information, session identifiers, and page interaction information needed to operate, secure, and improve the service.
How information is used
We use information to operate the cart and checkout, process and fulfil orders, confirm payment status, provide delivery and customer support, manage complaints or refund requests, prevent misuse, maintain business records, and comply with applicable obligations.
If you subscribe to the newsletter, your email address may be used for BYON Peptides news and promotions until you unsubscribe. A telephone number entered during checkout is not automatically treated as an email newsletter subscription.
Payments and service providers
When an online payment method is available and selected, necessary order and transaction information may be shared with the payment provider displayed at checkout. Payment credentials are handled by the selected payment provider rather than stored as full card or account credentials by this website.
Information may also be processed by service providers that support website hosting, email delivery, customer communications, order fulfilment, security, or technical operations, only as reasonably required for those services.
WhatsApp and customer support
If you choose manual WhatsApp checkout, a WhatsApp consultation, or a support link, the website prepares information for transmission to WhatsApp. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.
Cookies, sessions, and analytics
The website uses session and related browser storage needed for functions such as the cart, checkout, security, and age confirmation. Disabling these technologies may prevent parts of the website from working.
The website includes Meta Pixel to measure website interactions. This service may process browser and interaction data according to Meta’s applicable privacy practices and your browser or account settings.
Data security and retention
We apply reasonable administrative and technical safeguards appropriate to the website. No internet transmission or storage method can be guaranteed completely secure.
Information is retained only as reasonably necessary for the purposes described above, legitimate business records, dispute handling, security, and applicable legal obligations. The exact period may vary according to the type of information and applicable requirements.
Your choices
You may use the unsubscribe link included in newsletter emails. You may also contact Customer Support to ask a privacy question or request appropriate assistance concerning your personal information, subject to identity verification and applicable legal requirements.
Policy changes and contact
This policy may be updated to reflect changes to the website, service providers, operations, or applicable requirements. The current version is published on this page with its update date.
Questions about this Privacy Policy may be submitted through the Contact page or the official BYON Peptides customer-support channels shown on this website.